Guayaquil, Ecuador
Boyacá 916 y
N/A
+593 42301277
Today we flew with Emetebe-Airlines from San Cristobal to Isla Isabella. We saw and heard clearly and without doubt that the other young couple which was also booked for the flight did not have to pay overweight costs for their backpack containing fotographers equipment - they even did not have to put their backpack to the scale! We also had two backpacks for four people with camera gear and had to pay hundred dollars overweight fees. We asked why they treated us differently and started a long internal discussion which we were partly able to hear and in which they discussed that two backpacks with foto gear are two much in their opinion. Finally the pilot of our flight declared to be a representative of the company and can decide to charge us the extra cost - and he decided that we have to pay the total overweight of two backpacks (not only one!!) or he won’t take us with him on the flight. What an injustice - but making rules that differ daily is something very common in southern America. So please be careful flying with this company and clarify before the flight very thoroughly the rules for freight and overweight if you don’t want to be treated in that unfair manner like us today!!
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It’s the worst airline in the world, very expensive and bad customer service, the make a stop on the way and don’t even let you know, I bought 2 tickets they only had 1 seat but they still charged me for both tickets - don’t fly with them
El lugar donde quisiera trabajar.
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